Shipping Terms

1. MyRainbowBalls only delivers within the U.S. utilizing FedEx for Priority Overnight shipping. We ship from Monday to Thursday, excluding holidays and when extreme temperatures prevent shipping, as decided by MyRainbowBalls. Orders made by mistake or from outside the U.S. will fall under our return policy.

2. It is required that the recipient be available to accept the package during the initial delivery attempt, otherwise any guarantees become null and void.

3. We guarantee the live and visibly healthy arrival of our animals only when the shipping temperatures at both the sender's and receiver's location are within the safe range 26° to 89°F. If opting for FedEx Ship Center pick up, the animal needs to be collected within 6 hours of its arrival. Failing to do so will void our guarantee. Alternatively, we can retain the animal(s) at our facility until it is safe for them to be shipped.

4. If the customer alters the shipment route, our guarantee for live arrival becomes void.

5. We ensure that all animals will be delivered to you alive, in healthy condition, and with the correct sexing. However, we cannot provide any guarantees beyond their arrival as the care they receive afterward is beyond our oversight.

6. Upon delivery, we ensure that your snake will appear to be in good health, displaying normal behavior and appearance. However, we are not liable for any internal conditions that may become evident later on, as we cannot determine the snake's internal health, such as heart, stomach, liver or other potential issues.

7. The Live Arrival guarantee is nullified if inaccurate or incomplete shipping details are given. Since these are live animals, it's critical to ensure all shipping information is accurate and complete for the shipment to arrive as scheduled.

8. Should your order arrive with the animal(s) deceased, in poor health, or otherwise compromised, it is imperative that you contact MyRainbowBalls immediately upon receipt. The exact time of arrival will be established by the delivery tracking information provided by FedEx online. Should there be a failure to accept the delivery on its first attempt, all guarantees for live and visibly healthy arrivals become invalid. Within 1 hour of arrival, as indicated by FedEx's tracking, you must send an email to MyRainbowBalls@gmail.com with a photograph of the shipment's contents to uphold any guarantees.

DOA = Dead on Arrival

- All reference to days refer to calendar days unless specified otherwise.